Customer Agreement
This Customer Agreement and the rights and obligations contained in this Customer Agreement are in addition to and are incorporated into the National Legal Assistants Terms of Service by reference. Nothing in this Customer Agreement will be deemed to modify, waive, amend or rescind any other term of the Terms of Service. Please read this Customer Agreement carefully: it contains important information about payment and refund terms and requirements, event prohibitions, rights you provide to us, and other rights, representations and liabilities.
Cancellation Policy:
All cancellations MUST be submitted in writing, telephone requests WILL NOT be honored. Cancellations require 30 days’ notice, and will incur a $35.00 administrative fee. Cancellations received on 14 to 29 days’ notice will be refunded at 50% of the invoice. No refunds will be given for cancellations received within 14 days’ notice, and all unpaid invoices will be due in full.
Refund Policy:
PLEASE READ THE IMPORTANT REFUND INFORMATION BELOW – THERE ARE NO EXCEPTIONS TO THE REFUND POLICY
For One-Time Transactions:
We aim to produce fast, high quality, and professional paralegal services to our customers. Before a deposit is requested, customers will be provided a quote for a well-defined task and an hourly rate for additional services offered. Once a deposit is made, we immediately commence work on the scope of work requested by our customers. Our deliverables are presented to our customers via hard copy or digital copy such as a .PDF file. Due to the nature of our business, all sales are final, deposits made are non-refundable, and no cancellations are accepted.
Ongoing Services:
We require 30-days’ notice for all requests for refunds from unused retainer deposits. The request MUST be submitted in writing by the deadline(s) listed within this policy. Telephone requests WILL NOT be honored. Letters and/or an email should be received or postmarked by no later than 30 days prior to the termination of service date to receive a full refund.
Refund requests postmarked or emailed less than 30 days, but prior to 14 days from the termination date will receive a 50% refund. Request for refunds received within 14 days of the termination date will not be considered. Refunds will be sent or credited within four to six weeks after the termination date.
Chargebacks; Reversals:
Any credit card chargebacks or other transaction reversals initiated against National Legal Assistants or its affiliates for any reason (except to the extent they are caused solely by National Legal Assistants' negligence or willful misconduct) with respect to all related credit card association, payment processing, re-presentment, penalty and other fees and expenses incurred by National Legal Assistants or its affiliates in connection with such chargebacks will ultimately be the responsibility of Customer, and Customer agrees to promptly and fully reimburse National Legal Assistants for such amounts on demand.
Information Collection, Use, and Sharing:
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information:
You may opt out of any future contacts from us at any time. You can request the following at any time by contacting us via the email address or phone number given on our website:
See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.
Security:
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only personnel who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (714) 588-3750 or via email, info@nationallegalassistants.com.
Compensation:
Unless otherwise agreed upon by modification, the fee for paralegal services will be billed at a flat fee quote, or otherwise at a default hourly rate of $150/hour (unless otherwise quoted in writing) for any work done outside the scope of the flat fee.
1. Litigation Costs: Litigation costs will be billed separately from paralegal fees. These costs include, but are not limited to, photocopies at $0.50 per page, long distance telephone charges, mobile telephone charges, fax transmission charges at $2.00 per page, courier charges, process service charges, witness fees, deposition reporter and transcription fees, court reporter fees, and investigators' fees.
2. Results/Total Fee: You acknowledge no person at National Legal Assistants made any guarantees regarding the disposition or results of any phase of this matter and that all representations relating thereto are only my professional opinion. You also acknowledge that your total fees and costs liability under this Agreement cannot be predicted or estimated at this time because we do not yet know how the other party will proceed in this matter.
Termination:
If you become dissatisfied with the services of National Legal Assistants, you shall give National Legal Assistants detailed written notice of such dissatisfaction. National Legal Assistants shall have thirty (30) days to cure the substantial non-performance after receipt of such notice. If the customer still desires to terminate further services, termination will become in effect and acknowledged by National Legal Assistants in writing within 3 business days.
Limitation of Liability:
NATIONAL LEGAL ASSISTANTS AND ALL OF THEIR AGENTS, EMPLOYEES, AFFILIATES, AND ASSOCIATES ARE NOT RESPONSIBLE FOR DAMAGES TO CUSTOMERS. CUSTOMERS WHO USE OUR SERVICES ASSUME THE RISK TO PERFORM THEIR OWN SELF-HELP LEGAL WORK. NATIONAL LEGAL ASSISTANTS IS NOT RESPONSIBLE FOR ANY DECISION MADE BY OUR CUSTOMERS TO PROCEED WITH THEIR LEGAL MATTER SELF-REPRESENTED. IT IS ALWAYS OUR POSITION THAT ANYONE INVOLVED IN A STATE OF FEDERAL LAWSUIT SHOULD BE REPRESENTED BY AN ATTORNEY LICENSED TO PRACTICE LAW FOR THAT RESPECTIVE STATE, AND NOT TO ATTEMPT TO REPRESENT THEIR SELF.
Disclaimer:
Dennis Jones is an ABA approved certified paralegal, and not an attorney. Dennis only provides standard document preparation, paralegal and services provided for attorneys and self-represented parties.
CUSTOMER ACKNOWLEDGMENT
I have read and understand the terms and conditions of this agreement and accept the agreement on this date.